Didn’t get the luxury experience you paid for in Greece? How we secure refunds & compensation

We act for travelers — especially international guests who invest significant amounts in high‑end stays — who encounter services that fall short of what was promised. When reality does not match the pre‑contracted experience (heated pool not kept at the specified temperature, spa or private beach out of service, construction noise, downgraded room category, insufficient housekeeping), you may be entitled to a refund and/or compensation. The key is correct handling: precise documentation and targeted legal pressure.

As a law firm experienced in claims against hotels across Greece — for both Greek and foreign clients — we have obtained refunds, price reductions, coverage of additional expenses and, where justified, monetary satisfaction for distress. Below is the framework and our method.

What counts as a non‑conforming service — and what you can claim

• Mismatch between promises and delivery: commitments about a heated pool at a specific temperature not kept, spa/sauna/concierge unavailable despite being advertised, material downgrade of room category, poor housekeeping or maintenance, extensive construction noise that substantially interferes with use.
• Typical claims (case‑by‑case and evidence‑based): Refund/price reduction for services not provided as agreed, coverage of additional expenses (transfer/alternative accommodation/early return), monetary satisfaction for distress (where the law and evidence permit).

If you booked via a package (tour operator/agency), we assess the organizer’s liability separately. For direct bookings or platform bookings, we focus on the accommodation provider.

Our strategy: from documentation to compensation

1) Immediate legal capture of facts.

We collect: pre‑contract communications and promotional materials (website, booking confirmations, emails referencing e.g. pool temperature or spa access), photo evidence (e.g. thermometers/displays, closed facilities, room condition), receipts of additional expenses (alternative lodging, transport, ticket changes), and written records of exchanges with the hotel.

2) A formally structured demand letter (extrajudicial notice).

We send a targeted notice that lays out deviations in strict chronology, quantifies loss (refund of nights, additional costs, distress where legally grounded), sets a compliance deadline, is copied to relevant authorities where appropriate, and expressly reserves all rights.

3) Institutional escalation & negotiation.

Depending on facts, we escalate via formal channels and manage compliance. Negotiations remain professional and result‑oriented.

4) Litigation where necessary.

If the offer is inadequate, we file a civil action before the competent Greek courts for refund/price reduction, pecuniary loss and — where justified — non‑pecuniary damage.

Our experience shows that a technically robust extrajudicial notice – with an emphasis on evidence and sound legal reasoning – significantly increases the likelihood of an immediate and substantive offer from the business before litigation becomes necessary, and in any case is particularly important for the development of the case if it ultimately proceeds to court.

Examples we have handled

• Heated pool not heated: commitment on water temperature not met; the ‘core amenity’ motivating the resort choice was unavailable. Result: negotiated refund/discount plus coverage of expenses.
• Spa/facilities out of service despite being advertised as available on the booking dates. Result: refund for the corresponding portion of the price plus additional benefits.
• Room category downgrade due to overbooking, with a ‘solution’ not matching the original contract. Result: cancellation without penalty and full refund of prepayment/deposit, plus coverage of the first alternative night.

What to do immediately (without losing control)

• Ask management for a written position on the deviation (e.g. ‘facility not operational’, ‘pool temperature cannot be adjusted’).
• Document with photos and keep all pre‑contract communications.
• Do not accept informal ‘solutions’ that waive your rights (e.g. internal vouchers with vague terms).

For international guests

• We handle full English correspondence and filings.
• We guide lawful translations of evidence where required.
• We advise on jurisdiction/applicable law for platform or agency bookings and on the correct identification of counterparties.

Why instruct our firm

• Specialized in tourism claims for clients from multiple countries, island and mainland destinations.
• Strictly structured notices with legal reasoning and clear demands — not generic complaints.
• Targeted negotiation informed by how the high‑end hospitality market actually operates.
• Litigation‑ready when settlement offers undervalue the damage.

How we proceed

We begin with a concise file review (contracts/emails/evidence) to assess provable loss and recovery prospects. We then agree a clear action plan (notice — negotiation — escalation) with cost transparency.

If your experience did not match what you paid for, contact our firm. Timely, evidence‑backed legal action makes the difference between a spoiled stay and meaningful compensation.